Politique de confidentialité et protection des données personnelles

Bienvenue dans la politique de confidentialité et de protection des données personnelles de KinTaxi sarl. Pour toute question : contact@kintaxi.org, privacy@kintaxi.org ou info@kintaxi.org.

Dernière mise à jour : 11 mai 2026

WHAT INFORMATION DO WE COLLECT?

• Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• phone numbers
• email addresses
• mailing addresses
• usernames
• passwords
• contact preferences
• contact or authentication data
• debit/credit card numbers
• billing addresses

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• information revealing political opinions
• information revealing trade union membership
• social security numbers or other government identifiers

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by FLEXPAY. You may find their privacy notice link(s) here: https://www.flexpay.cd/accueil/pdc/. Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission: Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings. Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera, SMS messages, Bluetooth, calendar, and other features. If you wish to change our access or permissions, you may do so in your device's settings. Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device's operating system or platform, the type of mobile device you use, your mobile device's unique device ID, and information about the features of our application(s) you accessed. Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings. This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

• Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

• The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings). Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information. Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

• Information collected from other sources

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

HOW DO WE PROCESS YOUR INFORMATION?

• We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services. To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user. To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services. To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below). To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention. To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them. To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm. Determine majority age and Nationality. Are 18 or Over and Congolese (RDC) citizen

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

If you are located in the EU or UK, this section applies to you. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent. Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

• Send users information about special offers and discounts on our products and services
• Develop and display personalized and relevant advertising content for our users
• Analyze how our Services are used so we can improve them to engage and retain users
• Diagnose problems and/or prevent fraudulent activities
• Understand how our users use our products and services so we can improve user experience

only 18+ can be users of our e-platform Kintaxi. Under age users can do so only under supervision of an adult user or using approved parents' pre-agreed terms with KinTaxi sarl or its partners CAB sarl. Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person. In legal terms, we are generally the 'data controller' under European data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a 'data processor' on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the 'data controller' responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions you have to them. If you are located in Canada, this section applies to you. We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.

• In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse

If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province

• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records

If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced

• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

• We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers are located in France. If you are accessing our Services from outside France, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?' above), in the Democratic Republic of the Congo, and other countries. If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

• European Commission's Standard Contractual Clauses:

We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Data Processing Agreements that include Standard Contractual Clauses are available here: https://www.kintaxi.org/about/privacy_policy. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

Kintaxi works in compliance with business laws in the Democratic Republic of the Congo.

WHAT ARE YOUR PRIVACY RIGHTS?

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. We will consider and act upon any request in accordance with applicable data protection laws. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner. Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below or updating your preferences. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying 'STOP' or 'UNSUBSCRIBE' to the SMS messages that we send, or by contacting us using the details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. You will then be removed from the marketing lists. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

• Account Information
• If you would at any time like to review or change the information in your account or terminate your account, you can:

Log in to your account settings and update your user account. Contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services. If you have questions or comments about your privacy rights, you may email us at privacy@kintaxi.org.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

California Civil Code Section 1798.83, also known as the 'Shine The Light' law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

• CCPA Privacy Notice
• The California Code of Regulations defines a 'resident' as:
• (1) every individual who is in the State of California for other than a temporary or transitory purpose and
• (2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as 'non-residents'. If this definition of 'resident' applies to you, we must adhere to certain rights and obligations regarding your personal information. What categories of personal information do we collect?

• We have collected the following categories of personal information in the past twelve (12) months:
• Category
• Examples
• Collected
• A. Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

• NO
• B. Personal information categories listed in the California Customer Records statute
• Name, contact information, education, employment, employment history, and financial information
• NO
• C. Protected classification characteristics under California or federal law
• Gender and date of birth
• NO
• D. Commercial information
• Transaction information, purchase history, financial details, and payment information
• NO
• E. Biometric information
• Fingerprints and voiceprints
• NO
• F. Internet or other similar network activity
• Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements
• NO
• G. Geolocation data in US
• Device location in US
• NO
• H. Audio, electronic, visual, thermal, olfactory, or similar information
• Images and audio, video or call recordings created in connection with our business activities
• NO
• I. Professional or employment-related information

Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

• NO
• J. Education Information
• Student records and directory information
• NO
• K. Inferences drawn from other personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics

• YES
• L. Sensitive Personal Information

Debit or credit card numbers, drivers' licenses, passport numbers, state id card numbers, account login information, biometric data, contents of email or text messages and precise geolocation

• YES
• We will use and retain the collected personal information as needed to provide the Services or for:
• Category K - As long as the user has an account with us
• Category L - As long as the user has an account with us

Category L information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information. We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels;
• Participation in customer surveys or contests; and

Facilitation in the delivery of our Services and to respond to your inquiries. How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at contact@kintaxi.org, or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt out, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be 'selling' of your personal information. KinTaxi sarl has not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. KinTaxi sarl will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

• Your rights with respect to your personal data
• Right to request deletion of the data - Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

• Right to be informed - Request to know
• Depending on the circumstances, you have a right to know:
• whether we collect and use your personal information;
• the categories of personal information that we collect;
• the purposes for which the collected personal information is used;
• whether we sell or share personal information to third parties;
• the categories of personal information that we sold, shared, or disclosed for a business purpose;
• the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
• the business or commercial purpose for collecting, selling, or sharing personal information; and

the specific pieces of personal information we collected about you. In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

• Right to Non-Discrimination for the Exercise of a Consumer's Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

• Right to Limit Use and Disclosure of Sensitive Personal Information
• If the business collects any of the following:
• social security information, drivers' licenses, state ID cards, passport numbers
• account login information
• credit card numbers, financial account information, or credentials allowing access to such accounts
• precise geolocation
• racial or ethnic origin, religious or philosophical beliefs, union membership
• the contents of email and text, unless the business is the intended recipient of the communication
• genetic data, biometric data, and health data
• data concerning sexual orientation and sex life

you have the right to direct that business to limit its use of your sensitive personal information to that use which is necessary to perform the Services. Once a business receives your request, they are no longer allowed to use or disclose your sensitive personal information for any other purpose unless you provide consent for the use or disclosure of sensitive personal information for additional purposes. Please note that sensitive personal information that is collected or processed without the purpose of inferring characteristics about a consumer is not covered by this right, as well as the publicly available information. To exercise your right to limit use and disclosure of sensitive personal information, please email privacy@kintaxi.org or submit a data subject access request.

• Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate. We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

• Other privacy rights

You may object to the processing of your personal information. You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information. You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA. You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission. To exercise these rights, you can contact us by email at contact@kintaxi.org, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

• Virginia CDPA Privacy Notice
• Under the Virginia Consumer Data Protection Act (CDPA):

'Consumer' means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context. 'Personal data' means any information that is linked or reasonably linkable to an identified or identifiable natural person. 'Personal data' does not include de-identified data or publicly available information. 'Sale of personal data' means the exchange of personal data for monetary consideration. If this definition 'consumer' applies to you, we must adhere to certain rights and obligations regarding your personal data. The information we collect, use, and disclose about you will vary depending on how you interact with KinTaxi sarl and our Services. To find out more, please visit the following links:

• Personal data we collect
• How we use your personal data
• When and with whom we share your personal data
• Your rights with respect to your personal data
• Right to be informed whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us

Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ('profiling') KinTaxi sarl has not sold any personal data to third parties for business or commercial purposes. KinTaxi sarl will not sell personal data in the future belonging to website visitors, users, and other consumers.

• Exercise your rights provided under the Virginia CDPA

More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@kintaxi.org, by submitting a data subject access request, or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

• Verification process

We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request. Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.

• Right to appeal

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at privacy@kintaxi.org. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal if denied, you may contact the Attorney General to submit a complaint.

DO WE MAKE UPDATES TO THIS NOTICE?

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Balanganayi Jean Pierre TSHIENDA, by email at jptshienda@kintaxi.org, by phone at +447927760439, or by post to:

• Kintaxi sarl C/o JPX commerce
• Rue Ernest Solvay 38,
• Ixelles 1050
• Belgium

If you are a resident in the European Economic Area, the 'data controller' of your personal information is KinTaxi sarl. KinTaxi sarl has appointed Balanganayi Jean Pierre Tshienda to be its representative in the EEA. You can contact them directly regarding the processing of your information by KinTaxi sarl, by email at jptshienda@kintaxi.org, by visiting https://www.kintaxi.org/EU_UK_privacy_policy_representative, by phone at +447927760439, or by post to: Rue E. Solvay 38

• Ixelles 1050
• Belgium

If you are a resident in the United Kingdom, the 'data controller' of your personal information is KinTaxi sarl. KinTaxi sarl has appointed Balanganayi Jean Pierre Tshienda to be its representative in the UK. You can contact them directly regarding the processing of your information by KinTaxi sarl, by email at info@kintaxi.org, by visiting https://www.kintaxi.org/EU_UK_privacy_policy_representative, by phone at +447927760439, or by post to:

• 9 Norfolk House, Essex Close
• Bletchley
• Milton Keynes, MK3 7ES
• England
• If you have any further questions or comments, you may also contact us by post at the following corporate address:
• KINTAXI sarl

25 Avenue Kyungu wa Kumwanza, Q. Munua,

• Golf Karavia, Lubumbashi
• Democratic Republic of the Congo
• Phone: +243845054560

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request. OTHER GENERAL POLICY AGREEMENT BETWEEN YOU AND KINTAXI WHEN USING OUR SERVICES AS EITHER CLIENT APP USER OR DRIVER APP AND PARTNERS USERS IN THE D.R CONGO AND OHADA COUNTRIES

Section - DIGITAL PLATFORM STATUS AND INDEPENDENT SERVICE PROVIDERS

• KinTaxi as a Technology Platform

KinTaxi operates as a digital technology and intermediary platform that connects users with independent third-party drivers, vehicle owners, delivery providers, rental providers, couriers, logistics operators, restaurants, merchants, and other service partners. Unless otherwise expressly stated in writing, KinTaxi does not itself own all vehicles listed on the platform, does not directly provide transportation services, and does not employ all drivers or service providers as employees. Drivers, vehicle owners, delivery providers, and other partners using the KinTaxi platform generally operate as independent contractors or independent business operators and remain solely responsible for:

• compliance with applicable laws and regulations;
• possession of valid licenses, permits, insurance, and authorizations;
• vehicle roadworthiness and safety;
• professional conduct;
• taxes and statutory obligations;

the quality and execution of services they provide. KinTaxi's role is primarily limited to facilitating digital communications, dispatching, payments, technological infrastructure, and related platform services.

Section - MASKED COMMUNICATIONS, CALLS, CHATS, AND COMMUNICATION SECURITY

• To protect the privacy and security of users, KinTaxi may provide in-app communication systems including:
• masked telephone calls;
• in-app messaging;
• anonymized communications;
• VoIP or internet-based calls;

temporary communication identifiers.

• Users acknowledge and agree that communications conducted through KinTaxi systems may be monitored, logged, stored, analyzed, or reviewed for:
• fraud prevention;
• service quality monitoring;
• dispute resolution;
• security investigations;
• prevention of harassment or abuse;
• protection of users and drivers;

compliance with legal obligations. KinTaxi may preserve communication metadata, timestamps, recordings, chat history, and associated information where reasonably necessary for security, legal, operational, or compliance purposes.

• Users are prohibited from using KinTaxi communication systems for:
• harassment;
• threats;
• unlawful conduct;
• solicitation outside the platform;
• abusive or discriminatory language;

fraudulent activities.

Section - BIOMETRIC DATA, FACIAL RECOGNITION, AND IDENTITY VERIFICATION

To improve safety, reduce fraud, and verify the identity of users, drivers, delivery personnel, and partners, KinTaxi and its authorized third-party verification providers may collect and process biometric or identity-related data including:

• facial images;
• selfies;
• facial recognition templates;
• liveness detection data;
• government-issued identification documents;
• driver license information;
• identity verification results;

anti-fraud verification indicators. Such processing may be performed through trusted third-party providers including identity verification and compliance partners.

• Biometric and identity verification systems may be used for:
• account onboarding;
• prevention of identity fraud;
• prevention of duplicate accounts;
• prevention of impersonation;
• driver verification;
• passenger safety;
• account recovery;
• fraud investigations;

regulatory compliance. KinTaxi implements reasonable safeguards to protect biometric and identity-related information and limits access to authorized personnel and service providers only. Users acknowledge that refusal to provide certain identity verification information may prevent access to some or all KinTaxi services.

Section - LOCATION TRACKING, ROUTE MONITORING, AND SAFETY SYSTEMS

KinTaxi may collect, process, monitor, and analyze geolocation and trip-related information before, during, and after trips or service interactions.

• This may include:
• live GPS location;
• trip routes;
• stops and waiting times;
• estimated arrival information;
• route deviations;
• trip duration;
• speed patterns;
• device movement patterns;
• suspicious GPS activity;
• driver availability zones;

traffic-related information.

• Such information may be used for:
• dispatching services;
• improving navigation;
• passenger and driver safety;
• anti-fraud monitoring;
• route optimization;
• emergency assistance;
• dispute resolution;
• service analytics;
• detecting unsafe or suspicious behavior;

regulatory compliance.

• KinTaxi reserves the right to investigate suspicious activity including:
• fake GPS manipulation;
• account sharing;
• route manipulation;
• fraudulent trips;
• artificial surge pricing abuse;
• collusion;

abnormal usage patterns.

Section - EMERGENCY DISCLOSURE AND SAFETY ASSISTANCE

• In emergency situations, KinTaxi may disclose relevant information to:
• emergency responders;
• police authorities;
• judicial authorities;
• regulators;
• medical responders;
• security agencies;

authorized emergency contacts.

• This may include:
• live location;
• trip history;
• driver information;
• passenger information;
• vehicle details;
• communications data;

emergency contact information.

• KinTaxi may also provide emergency features including:
• trip sharing;
• trusted contact notifications;
• emergency buttons;
• safety alerts;

suspicious activity warnings.

Section - DEVICE DATA, CRASH DETECTION, AND TECHNICAL TELEMETRY

• KinTaxi may collect technical and device-related information including:
• battery status;
• connectivity information;
• application performance data;
• accelerometer data;
• crash reports;
• gyroscope information;
• device diagnostics;
• network quality indicators;

app usage behavior.

• This information may be used to:
• improve platform reliability;
• diagnose technical issues;
• detect accidents or abnormal events;
• optimize application performance;
• improve dispatch reliability;

improve safety systems.

Section - RATINGS, FEEDBACK, AND AUTOMATED SERVICE QUALITY SYSTEMS

• KinTaxi may use ratings, reviews, reports, behavioral indicators, and automated analytical systems to:
• improve service quality;
• monitor safety;
• detect fraud;
• prevent abuse;
• maintain platform integrity;

evaluate driver and user conduct.

• Drivers, riders, merchants, and partners may be subject to:
• performance monitoring;
• automated fraud analysis;
• customer feedback systems;
• account quality scoring;

service reliability evaluations.

• Repeated low ratings, abusive behavior, fraudulent activity, or repeated policy violations may result in:
• temporary suspension;
• permanent account restriction;
• reduced platform visibility;

deactivation from the platform.

Section - ACCOUNT SECURITY, FRAUD PREVENTION, AND PLATFORM PROTECTION

• KinTaxi reserves the right to investigate, suspend, restrict, or terminate accounts where it reasonably suspects:
• fraud;
• identity theft;
• fake documents;
• unauthorized account access;
• suspicious payments;
• GPS manipulation;
• platform abuse;
• harassment;
• criminal activity;

attempts to circumvent platform protections.

• Users are responsible for maintaining the confidentiality of:
• passwords;
• OTP verification codes;
• account credentials;

devices associated with their account. KinTaxi will never intentionally request users to disclose passwords through unsecured channels. Users must immediately notify KinTaxi of any suspected unauthorized account activity.

Section - THIRD-PARTY SERVICE PROVIDERS AND TECHNOLOGY PARTNERS

• KinTaxi may work with third-party providers including:
• payment processors;
• cloud hosting providers;
• mapping and geolocation providers;
• identity verification providers;
• communication service providers;
• analytics providers;
• fraud prevention providers;
• customer support systems;
• telecommunications providers;
• security providers;

regulatory or compliance partners. Such third parties may process information on KinTaxi's behalf solely for authorized operational, legal, technical, or security purposes.

Section - AUTOMATED DECISION-MAKING AND ALGORITHMIC SYSTEMS

• KinTaxi may use automated systems, algorithms, and machine-learning tools to support:
• ride dispatching;
• route optimization;
• dynamic pricing;
• surge pricing;
• fraud prevention;
• risk assessment;
• account security;
• driver allocation;
• promotions and incentives;

customer support prioritization.

• These systems may consider:
• demand and supply conditions;
• driver proximity;
• service quality indicators;
• historical behavior;
• traffic conditions;
• safety indicators;

operational analytics. Automated systems are designed to improve efficiency, safety, reliability, and user experience.

Section - DYNAMIC PRICING AND SURGE PRICING

To maintain service availability and encourage driver availability during periods of high demand or limited supply, KinTaxi may apply dynamic pricing or surge pricing mechanisms.

• This means that prices may temporarily increase in areas or periods where:
• demand exceeds available drivers;
• traffic conditions are severe;
• weather conditions impact operations;

special events create unusually high demand.

• Conversely, prices may decrease where:
• driver availability exceeds demand;
• promotional campaigns apply;

market conditions allow reduced pricing. KinTaxi aims to balance availability, reliability, and affordability while maintaining sufficient incentives for drivers and service providers. Applicable pricing is generally displayed before confirmation of a booking.

Section - MINORS, FAMILY ACCOUNTS, AND CHILD SAFETY

KinTaxi services are generally intended for users aged 18 years or older.

• Minors may only use certain services:
• under adult supervision;
• through approved family or guardian accounts;

in accordance with applicable laws and KinTaxi policies.

• Parents or guardians remain responsible for:
• supervision of minors;
• consent where required;

behavior and safety of minors using the platform. KinTaxi reserves the right to restrict or prohibit certain services involving unaccompanied minors where required by law or safety considerations.

Section - DELIVERY, LOGISTICS, AND PARCEL DATA

• For delivery, courier, logistics, and parcel-related services, KinTaxi may collect and process:
• sender and recipient information;
• delivery addresses;
• parcel descriptions;
• package dimensions or weight;
• delivery photographs;
• proof-of-delivery images;
• QR codes or tracking identifiers;
• delivery confirmation records;

signatures or acknowledgements.

• Such information may be used for:
• delivery execution;
• parcel tracking;
• fraud prevention;
• customer support;
• proof of delivery;
• dispute resolution;

operational analytics. Users must not use KinTaxi services for prohibited, illegal, dangerous, or regulated goods unless expressly authorized by law and KinTaxi policy.

Section - OFF-PLATFORM TRANSACTIONS AND PLATFORM PROTECTION

KinTaxi strongly encourages all bookings, payments, communications, and transactions to remain within the official KinTaxi platform.

• Off-platform arrangements may:
• reduce safety protections;
• reduce fraud protections;
• impair customer support;
• prevent trip tracking;

invalidate certain platform protections.

• Users and drivers acknowledge that repeated attempts to:
• bypass the platform;
• solicit off-platform transactions;
• avoid platform fees;
• divert customers away from KinTaxi;
• may result in:
• warnings;
• suspension;
• permanent account termination;

legal action where applicable.

Section - INTERNATIONAL TRANSFERS, REGULATORY COMPLIANCE, AND CROSS-BORDER PROCESSING

KinTaxi may process and store information in multiple jurisdictions including countries where KinTaxi, its affiliates, partners, or service providers operate. Users acknowledge that data protection laws in certain jurisdictions may differ from those of their country of residence.

• KinTaxi may process information as reasonably necessary for:
• compliance with applicable laws;
• OHADA-related business compliance;
• anti-money laundering obligations;
• transport regulations;
• tax compliance;
• law enforcement cooperation;
• fraud prevention;

telecommunications compliance. KinTaxi implements reasonable safeguards designed to protect personal information during international transfers.

Section - DRIVER AND PARTNER PRIVACY

• KinTaxi may collect and process information relating to drivers, delivery providers, merchants, vehicle owners, and business partners including:
• licenses and permits;
• insurance information;
• KYC information;
• payment information;
• geolocation information;
• service performance data;
• ratings and reviews;
• earnings records;
• tax-related information;

operational analytics.

• Such information may be used for:
• onboarding;
• safety;
• fraud prevention;
• dispatching;
• compliance;
• service quality management;
• financial settlements;

regulatory reporting.

Section - INCIDENT INVESTIGATION, DISPUTE RESOLUTION, AND EVIDENCE PRESERVATION

KinTaxi may preserve and review information relevant to incidents, complaints, disputes, accidents, safety concerns, legal proceedings, insurance matters, or regulatory investigations.

• This may include:
• trip records;
• GPS logs;
• communication records;
• payment records;
• photographs;
• timestamps;
• delivery confirmations;
• user reports;

account activity logs.

• Such records may be retained beyond standard retention periods where reasonably necessary for:
• legal defense;
• fraud investigations;
• insurance claims;
• regulatory compliance;
• dispute resolution;

protection of users and the platform.

Section - INSURANCE AND LIMITATION OF COVERAGE

• Insurance coverage relating to services facilitated through the KinTaxi platform may vary depending on:
• country;
• region;
• applicable laws;
• service type;

independent provider arrangements. Drivers and service providers may be independently responsible for maintaining legally required insurance coverage. Users acknowledge that insurance availability and coverage conditions may differ between jurisdictions and service categories.

Section - ACCESSIBILITY AND SPECIAL ASSISTANCE

KinTaxi aims to improve accessibility and inclusion for users with disabilities or special mobility needs where operationally feasible.

• Users may voluntarily provide limited information regarding accessibility requirements for purposes including:
• service accommodation;
• driver awareness;

support coordination.

• KinTaxi will process such information only as reasonably necessary to provide the requested assistance and improve service accessibility